Tui have come under fire for ‘hiking prices’ just hours after Thomas Cook announced their collapse.
Furious passengers desperately attempting to find alternative flights for their travel plans were shocked to find costs increasing by as much as 71 per cent.
Some customers found prices were even soaring as they browsed the site, with the fee more than trebling once they reached the checkout.
Twitter user Ellen Wood had been keeping an eye on Tui’s flight prices shortly before Thomas Cook went under, stating that they had already risen by £150 in three days.
She then checked the flights an hour later to find that they increased again by £100, before rising by another hundred later that day.
She fumed online: ‘That’s now £650. It’s absolutely disgusting that you are capitalising on people’s misfortune.’
Another customer Troy Carrington empathised: ‘We booked for 2020 though Thomas Cook and have been looking at Tui.
‘[It’s the] same, in 24 hours the price has gone up £590. I thought yo-yo pricing was a thing of the past.’ Leave.
One customer shared a screenshot a price list for August 2020 taken on September 5, in comparison with today, revealing that several flights had already increased by more than £100.
While Hayley Dexter revealed that the price of her holiday had gone up by £1760 just she they browsed Tui’s site. She tweeted: ‘Not Only have you potentially lost £5500 on Thomas cook flight then @TUIUK think it’s okay to do this…..#kickpeoplewhiletheyaredown #greedy.’
A spokesperson for Tui said they ‘really felt’ for everyone affected by the collapse of Thomas Cook and said they would be helping their own customers whose flights had been cancelled.
Hayley Dexter found her holiday increased by They continued: ‘Tui uses a dynamic pricing model which means that our prices can go up or down.
‘There are many variables which have to be taken in to account including peak dates of travel, regional airport differences and which channel our customers book through.’
Jet2 and Ryanair also came under fire yesterday, as customers accused them of almost tripling their prices.
